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Refunds

Version 2.1 · as of 27 September 2026

Cancellation and refunds

1. Our voluntary 14-day money-back guarantee

In addition to your statutory rights, we (Sebastian Behrendt, Secret VIP, Marienthaler Str. 145, 20535 Hamburg, Germany) give the following guarantee as guarantor:

  • What you get: the full price you paid.
  • Period: 14 days from the purchase date on your Paddle receipt. What counts is when your request reaches us or Paddle.
  • Conditions: none. You do not have to give a reason. The guarantee also applies if you have already downloaded and used the software and your statutory right of withdrawal has therefore expired, and it also applies to business customers.
  • How: reply to your receipt email from Paddle, use the link in it or paddle.net, or write to support@secret.vip with your order number. Paddle pays the amount back to your original payment method.
  • Result: after the refund the license key is deactivated and the license ends.
  • Cost: using the guarantee is free of charge for you.

Your statutory rights – in particular in case of defects and the statutory right of withdrawal – remain unaffected and are not restricted by this guarantee (section 479 German Civil Code).

2. Statutory right of withdrawal for consumers

Your contracting party for the purchase is Paddle as seller (Merchant of Record). The withdrawal information Paddle shows you in the checkout and in the order confirmation is binding; details are in Paddle's refund policy. For your information we repeat it here:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform Paddle (Paddle.com Market Limited, 30 Old Bailey, London EC4M 7AU, United Kingdom, via paddle.net) of your decision to withdraw from this contract by an unequivocal statement (e.g. an email via the link in your order confirmation). You can also use the withdrawal function ("Request withdrawal") in the Paddle customer portal, which you reach via the link in your order confirmation or via paddle.net, or the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, all payments received from you will be reimbursed without undue delay and in any event not later than fourteen days from the day on which the notice of your withdrawal was received. The reimbursement will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Early expiry

For a contract for digital content not supplied on a tangible medium, the right of withdrawal expires once performance (e.g. the download) has begun after you expressly agreed that performance may begin before the end of the withdrawal period, acknowledged that you thereby lose your right of withdrawal, and received a confirmation of the contract (section 356(5) German Civil Code).

Regardless of this, our voluntary guarantee in section 1 also applies after the download. If a withdrawal reaches us instead of Paddle, we forward it to Paddle without delay; it counts as in time if it reached us within the period.

3. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Paddle.com Market Limited, 30 Old Bailey, London EC4M 7AU, United Kingdom (via paddle.net)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*) / for the supply of the following digital content (*):

______________

Ordered on (*) / received on (*): ______________

Order number: ______________

Name of consumer(s): ______________

Address of consumer(s): ______________

Signature of consumer(s) (only if this form is notified on paper): ______________

Date: ______________

(*) Delete as appropriate.

© Secret VIP – Sebastian Behrendt, Hamburg · Version 2.1 · 2026-09-27
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